For overseas companies
entering the Japanese market
After-sales support
in Japan
Outsource your entire after-sales service—quickly and cost-effectively
Digital warranties, customer support, and repair services
CHALLENGES
Common challenges faced by overseas manufacturers entering the Japanese market
＜Common concerns＞
- Do you have a physical location in Japan to handle repairs and returns?
- Japanese customers demand high-quality, long-term post-purchase support.
- Unsure about the warranty documentation and systems required to comply with Japanese customs and regulations.
- Can you provide seamless support, warranties, and manuals in the Japanese language?
No problem!
You can outsource your entire after-sales service.
We’re here to back up your business in Japan.
SOLUTION
In-house resources = ZERO
System development costs = ZERO
Bases in Japan = ZERO
- Services -
Providing a portal website for users
Digital Warranty / Instruction Manual / User support / Information Updates
providing repairs with our partner companies
On-site, delivery, or in-store service—customizable based on your products
Comprehensive support for after-sales service
Language and Documentation support / Cost analysis / Extended Warranties, etc.
*The services provided depending on the plan. Please contact us for details.
FEATURES
Our solutions go beyond mere outsourcing of repair operations,
transforming after-sales service from a "cost center" into a "marketing hub".
Consumer touchpoint
While other companies only handle the actual repair work, we set up a dedicated repair service point for you on our repair platform, "monomane." This enables you to provide user support with zero personnel or development costs.
Marketing / Sales promotion
- Acquire user data for your products and provide advanced data analysis.
- Send warranty expiration notices and inspection reminders to your users.
- Through the platform, strategically disseminate information not only to your own product users but also to users of products from other categories and companies.
Comprehensive Support
We provide a complete solution to ensure your business success in the Japanese market.
-Parts inventory management and cost analysis, On-site user support, Extended warranty, Document creation, Sales promotion support
PLANS
Select a plan based on the phase and scale
* Excluding tax
* Repair costs are not included in the above
* Contact us for details on each plan.
Please feel free to contact us first
After discussing your needs, we will provide a quote